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What is Itzadogs Shipping/Return/Exchange Policy?
SHIPPING: We currently ship retail orders to the USA and Canada only.


EXCHANGES: If you purchase something from us and realize you would like a different size or color, simply return the item in an unused, like-new condition and we will send you a suitable replacement. We ask that you make exchanges within 30 days of purchase, and please include a copy of your receipt. You will be responsible for the fees to send the item to us for exchange, and an additional shipping and handling fee for us to process the exchange.

REFUNDS: Similar to above. If you purchase something from us and decide you don't want it, you can return it to us with a note of explanation within 30 days and we will either refund your credit card or send you a check - minus the original shipping & handling fees. Items that have been worn or washed are not eligible for return - only items in like-new, unused condition. And please - we can easily tell if you had a Quiet Spot on your dog for 10 days and then changed your mind.

DEFECTS/OTHER: If you purchase an item from us and you feel it has a manufacturer's defect, please email us from the CONTACT page and we will sort it out for you. We will not replace items that show excessive wear & tear or obvious abuse, or that have been chewed. We require all suspected manufacturer's defect items to be returned to us for inspection prior to considering a replacement. If your dog chews a Quiet Spot, it is not eligible for a refund. We recommend that you spray Quiet Spot with Bitter Apple if your dog tries to chew the product.

Thank you.









 
All orders denominated in US Dollars

Itzadog, LLC
191 University Blvd., #316
Denver, Co 80206
Phone: 1-800-961-2364
Fax: 303-322-6118
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